How Can We Help?

Find answers, get support, and learn how to make the most of Guernsey Payroll software.

Just getting started? Follow our complete setup guide to get up and running quickly!

Frequently Asked Questions

Answers to the most common questions

Getting started is easy:

Sign up for your free 30-day trial
Add your company details including GSSA registration
Import or add employees with their pay rates and tax codes
Configure pension schemes if applicable
Connect QuickBooks (optional but recommended)
Run your first payroll and generate payslips

Our setup wizard guides you through each step, and our support team is available to help.

Adding employees:

Go to Employees → Add New Employee
Enter personal details (name, address, GSSA number)
Set pay rate and frequency
Configure tax code and personal allowances
Add pension details if applicable

Bulk import: You can import multiple employees via CSV file.

Managing changes: All changes are tracked with effective dates.

Running payroll:

Go to Payroll → New Payroll Run
Select the pay period and employees
Review hours/salary amounts
Add any bonuses or deductions
Preview calculations before finalizing
Finalize and generate payslips
Sync to QuickBooks (if connected)

What's calculated automatically: GSSA contributions, income tax, pension contributions, and net pay.

Connecting QuickBooks Online:

Go to Settings → Integrations
Click Connect to QuickBooks
Log in to your QuickBooks account
Authorize the connection
Map payroll accounts to your chart of accounts

Troubleshooting:

Ensure you have QuickBooks Online (not Desktop)
Check that you have admin access to QuickBooks
Verify account mappings are correct

As a new Guernsey employer, you must complete three essential registrations:

Tax Registration - Obtain a Tax Reference Number from the Revenue Service
GSSA Registration - Register for Social Security contributions
Pension Compliance - Set up a qualifying pension scheme under Secondary Pension Law

Contact: Email employers@gov.gg or call +44 (0) 1481 225700

GSSA Calculations:

Automatic application of current GSSA rates
Upper earnings limit handling
Employer and employee contributions

Income Tax:

Personal allowance deductions
Tax code processing
Direction notice handling
Cumulative tax calculations

All rates are updated automatically when Guernsey authorities publish changes.

Standard Reports:

Payroll Summary - Overview of each payroll run
Employee Summary - Individual employee details
GSSA Report - Social security contributions
Tax Report - Income tax deductions
Pension Report - Pension contributions

Export Options: PDF, Excel, CSV formats available for all reports.

Scheduled Reports: Set up automatic email delivery of regular reports.

Video Tutorials

Watch step-by-step guides to master Guernsey Payroll

Getting Started Tutorial

Complete setup walkthrough from registration to first payroll

Watch Video

QuickBooks Integration

How to connect and configure QuickBooks with your payroll

Watch Video

Advanced Features

Pension schemes, custom reporting, and bulk operations

Watch Video

Get Personal Support

Can't find what you're looking for? We're here to help

Email Support

Get detailed help via email. We typically respond within 24 hours.

Email Us

Phone Support

Speak directly with our Guernsey-based support team.

Call Us

Mon-Fri: 9am-5pm GMT

Schedule a Demo

Book a personalized demo and training session with our team.

Book Demo

Send Us a Message

Have a question, suggestion, or need help? We'd love to hear from you!

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Email Address *

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Phone Number

Type of Inquiry *

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Minimum 20 characters required

Email

support@guernseypayroll.com

Phone

+44 1481 123 456

Support Hours

Mon-Fri: 9am-5pm GMT

Knowledge Base

Detailed documentation and guides

Important: This guide provides essential information for new employers in Guernsey. Always refer to the official States of Guernsey Revenue Service guidance for the most current requirements.

Essential Steps Overview

Tax Registration

Obtain Tax Reference Number

GSSA Registration

Social Security contributions

Pension Compliance

Secondary Pension Law

Tax Registration & Reference Number

Who Needs to Register?

You must register as an employer for tax purposes if you are:

Paying a full-time, part-time, casual employee or student
Paying a pension to an individual, former employee, or their dependent
Paying a pension from a Retirement Annuity Trust Scheme (RATS)
Paying a sub-contractor providing labour only
Drawing a wage from a Limited company
Paying Directors' fees

Key Requirement: You must obtain written authorisation from the Revenue Service before making any gross payment to an employee. This is usually in the form of a Coding or Direction Notice.

How to Register:

Contact the Revenue Service at employers@gov.gg
Provide your business details and expected start date
Receive your unique Tax Reference Number
Obtain Coding Notices for each employee

GSSA (Social Security) Registration

Who Needs GSSA Registration?

You must register for contributions if you are:

Paying employees who have reached school leaving age and earn above the lower earnings limit
Paying sub-contractors providing labour only
Drawing wages from a Limited company
Paying Directors' fees

Note: Each employee needs a Social Security Number, which is provided at birth for Guernsey residents.

Registration Process:

Contact the Revenue Service alongside your tax registration
Provide employee details including Social Security Numbers
Receive your GSSA reference number
Understand current contribution rates and limits

Secondary Pension Law Compliance

Mandatory Requirements

Under Guernsey's Secondary Pension Law, you must:

Provide a Pension Scheme

Must meet legal requirements
Pay minimum contribution levels
Offer to all eligible employees

Auto-Enrolment

Automatically enrol Designated Employees
Re-enrol every three years if they opt out
Enrol others upon request (ages 16-75)

Penalties: Non-compliance can result in fines or imprisonment. Ensure you understand and meet all pension obligations.

Action Steps:

Research approved pension providers (e.g., YIP, private schemes)
Set up a qualifying pension scheme
Identify Designated Employees for auto-enrolment
Implement contribution deductions
Maintain compliance records

Ongoing Obligations: Quarterly Returns

Quarterly Reporting Schedule

You must submit quarterly returns and payments by these deadlines:

Quarter	Period Covered	Deadline
Q1	January, February, March	15th April
Q2	April, May, June	15th July
Q3	July, August, September	15th October
Q4	October, November, December	15th January

Late Penalties: 5% surcharge on tax, 2.5% on contributions, plus £300 penalty for late returns.

Official Contact Information

States of Guernsey Revenue Service

P O Box 37
St Peter Port
Guernsey
GY1 3AZ

Contact Details

Email: employers@gov.gg

Phone: +44 (0) 1481 225700

Website: www.gov.gg/employers

How Guernsey Payroll Software Helps

Once you've completed your employer registration, Guernsey Payroll software simplifies ongoing compliance:

Automatic tax and GSSA calculations
Quarterly return generation
Pension contribution tracking

Employee record management
Payslip generation
QuickBooks integration

Get Started with Guernsey Payroll

Disclaimer: This guide is for informational purposes only and must not be treated as a complete and authoritative statement of the law. Always consult the official States of Guernsey Revenue Service guidance and seek professional advice for your specific circumstances.

How Can We Help?

Popular Help Topics

Getting Started

Employee Management

Payroll Processing

QuickBooks Setup

Frequently Asked Questions

Video Tutorials

Getting Started Tutorial

QuickBooks Integration

Advanced Features

Get Personal Support

Email Support

Phone Support

Schedule a Demo

Send Us a Message

Email

Phone

Support Hours

Knowledge Base

🆕 New Guernsey Employer Registration Guide

Setting up your first payroll run

Understanding Guernsey tax codes

Managing pension schemes

Importing employee data

Troubleshooting QuickBooks connection

Tax Registration

GSSA Registration

Pension Compliance

Provide a Pension Scheme

Auto-Enrolment

States of Guernsey Revenue Service

Contact Details

How Can We Help?

Popular Help Topics

Getting Started

Employee Management

Payroll Processing

QuickBooks Setup

Frequently Asked Questions

How do I get started with Guernsey Payroll?

How do I add and manage employees?

How do I run payroll?

How do I connect QuickBooks?

I'm a new employer in Guernsey - what do I need to do?

How are GSSA and tax calculated?

What reports are available?

Video Tutorials

Getting Started Tutorial

QuickBooks Integration

Advanced Features

Get Personal Support

Email Support

Phone Support

Schedule a Demo

Send Us a Message

Email

Phone

Support Hours

Knowledge Base

🆕 New Guernsey Employer Registration Guide

Setting up your first payroll run

Understanding Guernsey tax codes

Managing pension schemes

Importing employee data

Troubleshooting QuickBooks connection